Manage Personnel Licences service feedback survey

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Service Feedback Survey

1. Overall, how would you rate the service you received today?
2. How easy was it to complete your application?
3. How long did it take you to complete the application?
(Required)
4. How confident are you that we take all needs into account when making decisions?

For example, regulatory needs and customer needs.

5. From completing your application (following CAA guidelines) to receiving your licence, how long did it take in calendar days?
(Required)
6. How would you rate your overall experience using this service?
7. What stood out about your experience today?

For example, anything particularly helpful or frustrating.

8. What could we do to improve your experience?