Manage Personnel Licences service feedback survey

1. Overall, how would you rate the service you received today?

1 (poor) 2 3 4 5 (good)

2. How easy was it to complete your application?

1 (very difficult) 2 3 4 5 (very easy)

3. How long did it take you to complete the application?

(Required) Less than 10 minutes 11-30 minutes 31-45 minutes 45-60 minutes 61-90 minutes 91-120 minutes Over 2 hours

4. How confident are you that we take all needs into account when making decisions?

For example, regulatory needs and customer needs.

1 (not at all confident) 2 3 4 5 (very confident)

5. From completing your application (following CAA guidelines) to receiving your licence, how long did it take in calendar days?

(Required) Less than 3 days 3–5 days 6–10 days 11–15 days Over 16 days

6. How would you rate your overall experience using this service?

1 (poor) 2 3 4 5 (good)

7. What stood out about your experience today?

For example, anything particularly helpful or frustrating.

8. What could we do to improve your experience?

Service Feedback Survey