Recognised assistance dogs: Call for evidence

Closed 10 Jan 2020

Opened 29 Oct 2019


This is a call for evidence regarding the carriage of assistance dogs by air.

We are looking for evidence to help us understand the issues faced by assistance dog users and the organisations that are required to help their carriage by air. 

We are keen to hear from:

  • assistance dog users
  • assistance dog training organisations
  • dog training organisations and experts
  • airlines
  • airports
  • government departments
  • agencies and
  • charities.

There are a number of questions for each of these stakeholder groups set out in Appendix A of the call for evidence document.

Call for evidence document

The document is available to download as a PDF. Questions are set out in Appendix A: Recognised assistance dogs: Call for evidence

If you require an alternative format please contact: 

How to respond

Please email your submissions to by Friday 10 January 2020.

Along with your submission, please provide:

  • Your name or that of your organisation
  • The nature of you interest in this area (in particular if you are an assistance dog user or an assistance dog organisation or charity)
  • Whether you would be prepared to be contacted directly by the CAA in relation to this issue (and, if so, the best method for the CAA to contact you)
  • Whether you would be content for the contents of your submission to be made public by the CAA
  • If you are an assistance dog organisation or charity, and you have a public facing presence such as a website or via a social media platform, please also provide the details in your submission.


  • Airline passenger
  • Commercial airlines
  • Airport operators
  • Government departments
  • Regulatory bodies


  • Consumer protection
  • Disability rights