Policy for ADR applicants and approved ADR entities

Closed 20 Nov 2020

Opened 17 Jul 2020


Since the most recent revision to CAP1324 in February 2019, the CAA has been in discussions with stakeholders on further potential enhancements to its ADR policy, both to make ADR work better for consumers and to encourage airlines that do not currently participate in ADR to consider again the merits of the schemes that are offered by the two CAA-approved ADR bodies (namely CEDR and AviationADR).

Why we are consulting

Whenever considering amendments to its ADR policy, the CAA will usually consult both CEDR and AviationADR as the relevant regulated entities. In contrast, the CAA would not typically consult airlines or airports as they are not the regulated entities in this situation, but rather they are contracting (or potentially contracting) parties.

However, given the interest expressed by a number of airlines in the proposed changes, in this case we have decided to extend the consultation to include airlines and airports. We would also welcome the views of consumer representatives and others on the planned changes.

How to Respond

You are invited to respond to the CAA’s consultation on its proposed revisions to CAP1324 (and the related document 'CAA draft list of issues which it does not consider to be complex or novel'). For your ease of reference, the proposed substantive amendments and references to the text where the amendments have been made are summarised in the associated Explanatory Note.

If you would like to respond to this consultation, please send your response to consumerenforcement@caa.co.uk by 5pm on Friday 20 November.


  • Commercial airlines
  • Airport operators
  • Regulatory bodies


  • Consumer protection