Safety oversight survey – digital tools and processes

Overview

The Civil Aviation Authority (CAA) has launched a Customer Experience and Modernisation (CX&M) programme to improve current services.

A key aim of this programme is to review the digital tools and processes that support our safety oversight services. The purpose of this survey is to gather feedback on these digital tools and processes - such as completing online forms or responding to findings - to understand how they can be made more efficient, user‑friendly, and effective.

This survey focuses on two core areas:

• CAA applications (e.g., for certifications, permits, change requests, approvals, etc.)
• CAA audits (including how planning and scheduling audits and responding to findings are managed)

If you are involved in making applications to the CAA and/or have participated in CAA audits related to safety oversight, we want to hear from you!

The survey should take approximately 10 minutes to complete. All answers will be stored and processed in line with GDPR. You can find more information in our General Privacy Notice.

Why your views matter

Your feedback will help us to understand customer experiences with digital aspects of key oversight processes and identify where improvements are needed.

Insights will inform designs for new or improved digital services and support the case for investment in these.