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Customer Experience Survey
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Survey Questions
1. Are you interacting with the CAA as an individual or on behalf of an organisation?
(Required)
Individual
Organisation
2. Which of these communities best describes your background or area of interest?
(Required)
Commercial Aviation
General Aviation
Unmanned Aerial Vehicle (Drones)
Passenger
3. What is the purpose of your interaction today?
(Required)
Looking for information
Making an application
Airport/Airline related
Other
If other, please specify:
4. How confident are you in the accuracy of the information provided by the Civil Aviation Authority?
(Required)
1 - Not at all confident
2 - Slightly confident
3 - Moderately confident
4 - Very confident
5 - Extremely confident
Please provide detail on why you have selected your answer:
There is a limit of 300 characters
There is a limit of 300 characters
There is a limit of 300 characters
5. How easy was it to get the information you needed from the Civil Aviation Authority?
(Required)
1 - Very difficult
2 - Difficult
3 - Neither difficult nor easy
4 - Easy
5 - Very easy
Please provide detail on why you have selected your answer:
There is a limit of 300 characters
There is a limit of 300 characters
There is a limit of 300 characters
6. How well did the Civil Aviation Authority meet your expectations in terms of addressing your reason for contact?
(Required)
1 - Not at all well
2 - Slightly well
3 - Moderately well
4 - Very well
5 - Extremely well
Please provide detail on why you have selected your answer:
There is a limit of 300 characters
There is a limit of 300 characters
There is a limit of 300 characters
7. Overall how would you rate your experience with the Civil Aviation Authority today?
(Required)
1 - Very dissatisfied
2 - Dissatisfied
3 - Neither dissatisfied nor satisfied
4 - Satisfied
5 - Very satisfied
Please provide detail on why you have selected your answer:
There is a limit of 300 characters
There is a limit of 300 characters
There is a limit of 300 characters
8. We would like to understand why you gave this overall rating, could you please rank in order from 1st to 6th which options best categorise your feedback and let us know more detail in the comment box?” (Select 1 for most relevant and 6 for least relevant)
(Required)
Completing a task
-- Please Select --
1
2
3
4
5
6
Speed of service
-- Please Select --
1
2
3
4
5
6
Locating information
-- Please Select --
1
2
3
4
5
6
Accuracy of information
-- Please Select --
1
2
3
4
5
6
Query / concern raised
-- Please Select --
1
2
3
4
5
6
Quality of service
-- Please Select --
1
2
3
4
5
6
Please provide detail on why you have selected your answers:
There is a limit of 300 characters
There is a limit of 300 characters
There is a limit of 300 characters
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