H7 Consumer Challenge Forum

Closed 5 Aug 2016

Opened 1 Jul 2016

Results updated 20 Sep 2016

This document sets out our decision on establishing a dedicated consumer challenge function to help ensure that the H7 price review of Heathrow Airport is driven by a robust understanding of what consumers value. 



The current regulatory controls on the charges and services that Heathrow Airport Limited (HAL) offers to airlines, and, ultimately, to consumers are due to expire on 31 December 2018. The CAA has therefore launched a review (called ‘H7’) of the appropriate regulatory arrangements that should be put in place after that date.
To initiate this review, we published a discussion document in March 2016 seeking views from all interested parties on the process, strategic themes, and the relevant issues that should shape the CAA’s methodology for the H7 review.  One of the key themes in the discussion document was around ‘empowering consumers and furthering their interests'. 
This document invites comments on our proposed approach to establishing a Consumer Challenge Forum (CCF), particularly the draft Terms of Reference (ToR), to help ensure that the H7 process is driven by a robust understanding of what consumers value.
We welcome comments on all aspects of the draft ToR and the principles set out in this consultation document. However, we are particularly keen to understand stakeholders’ views on the following key consultation questions:
  1. Do you agree with our proposed Role for the CCF? 
  2. Do you agree with our proposed membership requirements including the steps to secure the independence of the CCF?
  3. Do you agree with our proposed Scope, Focus and Responsibilities for the CCF?
  4. Do you agree with our proposals on the operating principles for the CCF, particularly on remuneration and transparency?
  5. Do you agree with our proposals on the working practices of the CCF?
If you wish to respond to this consultation, please email your response to economicregulation@caa.co.uk by no later than Friday 5 August 2016. 
Representations will be made available on the CAA website. Any material considered confidential should be clearly marked as such. Please note that we have powers and duties with respect to disclosure of information under Section 59 of the Civil Aviation Act 2012 and the Freedom of Information Act 2000.


  • Airline passenger
  • Commercial airlines
  • Airport operators
  • Industry representative bodies
  • Cargo shippers
  • Ground handling providers
  • Government departments
  • National representative organisations or institutes


  • Economic regulation
  • Economic regulation
  • Baggage
  • Punctuality
  • Consumer protection
  • Disability rights