Consultation on review of CAP1228

Closed 15 Mar 2019

Opened 1 Feb 2019


Regulation EC 1107/2006 obliges all airports with more than 150,000 passengers per year to set ‘quality standards’ for the assistance provided to disabled passengers and those with reduced mobility and measure and monitor performance against these standards. The Regulation further obliges National Enforcement Bodies to "where appropriate...take the measures necessary to ensure that the rights of disabled persons and persons with reduced mobility are respected, including compliance with the quality standards". In 2014 the CAA published guidance for airports on how to meet their obligations in this respect. This led to the CAA introducing a UK wide airport accessibility performance framework. We are now consulting on a revised version of the guidance.

A link to the current version of CAP1228 and the downloadable copy of the revised document are available below. 

Why we are consulting

We consider that in general the framework has been a success, as shown by improvements in the quality of assistance at many UK airports, and we have been heartened by the positive and constructive way in which airports have embraced the framework and its aims. But our view, based on our own evidence of the performance at airports over the past three years, and after discussions with key disability stakeholders and Government, is that the time is right to review and strengthen our standards for airports so that it better protects the interest of disabled passengers and those with reduced mobility, whilst taking into account the operational nature of airports.


  • Commercial airlines
  • Airport operators


  • Consumer protection