Home
Find Activities
We Asked, You Said, We Did
Mailing List Signup

CAA passenger survey on quality of assistance provided to disabled and less mobile passengers

Page 1 of 3

Background questions

1. How old were you when you travelled?

Under 25 25-44 45-64 65 and over

2. How did you book your flight?

On the website of the airline or tour operator By phoning the airline or tour operator On the website of a travel agent or price comparison service By phoning a travel agent or flight comparison service In person at a travel agent shop Through my company’s travel agent or department Other Can’t remember

3. Did you pre-book the airport assistance more than 48 hours before you arrived at the airport? (Note this is usually done at the time the flight is booked, either through the travel agent, tour operator or airline.)

Yes No Don't know / can't remember

4. Regarding the assistance you required at the airport, which of the following applies? (tick all that apply)

I require assistance to walk for longer distances I require assistance to use aircraft steps I need to be lifted in and out of an aircraft seat and/ or wheelchair I require assistance down the aisle of the plane to get to my seat I am deaf or have hearing loss I am blind or partially sighted I have a hidden disability such as autism or dementia I have a wearable medical device such as a stoma, insulin pump/ monitor I am travelling with my own electric wheelchair or scooter I am travelling with my own manual wheelchair or mobility aid

5. How did you hear about this survey?

Through an email from the airport I was handed a feedback card at the airport From an advert at the airport e.g., poster, QR code On an airport website Don't know / can't remember

Accessibility
Terms of Use
Cookies
Privacy
Help / feedback

Citizen Space from Delib